Terms & Conditions
B.O.S.S. ACTING LLP MEMBERSHIP TERMS AND CONDITIONS
This agreement sets out the terms and conditions that will govern the relationship between us, B.O.S.S. Acting LLP and you, the Parent/Guardian. It is a legally binding agreement. These conditions are important to uphold our standards and to ensure that all of our members get the most out of their B.O.S.S. Acting membership.
FREE TRIAL SESSIONS
A B.O.S.S. free trial session (taster session) is strictly at the approval of the School Directors. Places are subject to availability and the free trial does not guarantee a place at B.O.S.S. Due to strict class numbers, spaces are given on a ‘first come first served’ basis. Therefore, a membership can only be secured when payment is made.
OUR FEES
B.O.S.S. Acting School runs classes for 36 weeks in the year. Your payment plan covers you for all classes across the academic year. Your monthly direct debit is worked out via the following calculation:
2 hour classes: £21.50 per class x 36 weeks ÷ 12 months (+ platform fee) = £67.92/month
1.5 hour classes: £18 per class x 36 weeks ÷ 12 months (+ platform fee) = £56.68/month
1 hour classes: £1275 per class x 36 weeks ÷ 12 months (+ platform fee) = £41.00/month
Payment will be taken monthly via direct debit on the 1st of each month.
We also offer a 4 week cancellation period should your child not like to continue with us. Payment will be taken monthly via direct debit on the 1st of each month. We also offer a 4 week cancellation period should your child not like to continue with us. They are of course welcome to attend the classes in this time period. Please note the 4 week cancellation period is taken from the date you write the email to us and 4 weeks of classes onwards. If you would like to cancel the classes in advance i.e end of term the cancellation period will be taken to include any classes the student wishes to attend in that time.
CANCELLATION POLICY
We operate with a 4 week cancellation policy. A request to terminate your membership must be made in writing to bossactingschool@gmail.com. When a written request has been received, the 4 week cancellation period is taken from the date you write the email to us and 4 weeks of classes onwards. If you would like to cancel the classes in advance i.e end of term the cancellation period will be taken to include any classes the student wishes to attend in that time.
LATE OR FAILED FEES
In the event that you do not make the membership fee payments when due B.O.S.S. Acting school will impose a £5.00 admin fee per week of fees being outstanding. In addition, the right to send the child to attend any class will be withdrawn until payment is received and brought up to date. If fees are late or fail more than three times the students place at B.O.S.S. will be retracted.
We are a friendly and understanding team and urge our members to get in touch with us directly should they have any financial emergencies.
ADDITIONAL CHARGES EXPLAINED
B.O.S.S. Acting School prepares students for optional LAMDA exams throughout the year, participating in these exams are not compulsory and are at the student and guardians discretion. If a student decides to take the exam an additional fee will be charged for the exam and must be paid before the student is entered by B.O.S.S. to LAMDA.
Unfortunately we cannot offer refunds once the student has been entered, a credit note will be issued at LAMDA’s discretion should the child be unable to take part in the exam. Please Note: This often requires a medical note.
Throughout the academic year B.O.S.S. gives the opportunity to perform in front of family and friends in showcases, musicals and red carpet events. B.O.S.S. charges only for the third term showing at a price of £10 per adult and free for children under 18. This contribution helps us to cover our theatre hire, extra staff for the day, the actors' costumes and props we have sourced for the show. It also includes the free live streaming link and video to keep forever.
CLASS CHANGES
B.O.S.S. has the right to change class timetables and teachers from time to time without notice. This comes down to our incredible teachers being industry professionals. There is always the risk that a last minute change of teacher could be made, due to a professional commitment. This will only be done if absolutely necessary and we always do our best to keep teachers and class times as similar as possible but unfortunately this cannot always be guaranteed. We assure you that any cover teacher will have been through a gruelling selection process and will have amazing experience with all the significant documents a BOSS teacher requires. In extreme events where the class can no longer continue in person, sessions will be transferred online for a short period.
MISSED CLASSES
In the event that a student is unable to attend a class, due to sickness, holiday or a decision by the parent or student not to attend, BOSS regrets that it is unable to refund any payment. However, in the event that the child is unable to attend the classes for more than one month due to injury or illness and is medically no longer able to attend we would be happy to suspend or cancel the membership without any further obligation to you. We will need the request to suspend a membership in writing and may require suitable medical evidence in the form of a GP or hospital letter setting out the medical reasons.
PHOTOGRAPHY AND VIDEOS
At B.O.S.S. we reserve the right to use any individual or group photographs or videos of your child for press or promotional purposes.
Film/Television and Screen is one of the core modules at B.O.S.S. We share footage for educational and promotional purposes. We will also showcase these throughout the year to friends and family. By registering with B.O.S.S., you are agreeing to these terms of membership.
BEHAVIOUR
At B.O.S.S. we have a zero tolerance for bullying, harassment, abuse or other inappropriate behaviour. Students and guardians must treat all the BOSS members, children, parents/guardians, staff and teachers with respect and consideration. We do not tolerate rude, offensive or aggressive remarks and behaviour in any way and will result in expulsion.
Should you have a complaint or concern, we would appreciate you bringing your concern privately to our Directors, Jennifer & Samantha. We advise you to talk to us directly, call or make your concerns aware via bossactingschool@gmail.com . We will do everything we can to resolve this.
Smoking, consumption of alcohol and the use or being under the influence of illegal substances is not permitted in any location or venue where B.O.S.S. classes operate.
MEDICAL EMERGENCIES
Students will participate at their own risk and are obliged to inform B.O.S.S. staff of any existing injuries or medical conditions. We must be made aware of medical conditions stated and any changes to such information must be notified to us in writing.
By accepting these terms, you give permission for B.O.S.S. Staff (which are first aid trained) to take first aid or emergency measures as judged necessary for the care and protection of the child while under our supervision. In case of a medical emergency, the child will be transported to an appropriate medical facility.
You must understand that in some medical situations the staff will need to contact the emergency services before the child’s parent/guardian. You also agree that the parents or legal guardians are responsible for any expenses incurred. I agree to hold harmless from any and all liability B.O.S.S. directors/employees in professional capacity and personally for any injuries or illnesses resulting from or in any way connected with his or her participation in B.O.S.S. classes or activities.
CHILD SAFETY
To keep Students safe in class it is imperative that they wear suitable footwear and clothing at all times. This being barefoot or jazz/ballet pumps/plimsolls (no chunky trainers, tights or socks). We also request that children attend classes in B.O.S.S. Acting School uniform, we find that children remain more focussed in class.
While under supervision of the B.O.S.S. Staff, no child is allowed to leave the building unattended without prior written permission, and that the parent/ guardian assumes full responsibility for the actions and behaviour of the child.
All B.O.S.S. teachers are DBS checked and adhere to child protection laws and policies, which indicates that any information which suggests that a child has been abused will be passed onto the social services department and/or the police.
The personal data (as it is defined in the Data Protection Act 2018) of a Student and/or Parent will be protected by BOSS Acting School LTD.
A teacher may, at any time, ask your child to leave a class if he/she is jeopardising the safety or enjoyment of others or their educational experience.
COVID-19
At B.O.S.S. health and safety is our number one priority. Please request to read our separate COVID-19 safety procedures and T&Cs.
CAMP PAYMENT AND CANCELLATIONS
Throughout the academic breaks, B.O.S.S. hosts holiday camps for students to stay actively performing.
These occur with an additional booking and fee to regular classes. To attend the camp payment must be received three weeks (21 days) prior to the camp commencing. Please Note: No booking is final until payment is received.
In the event that a student can no longer attend the camp we ask for 7 days notice to receive a full refund. Any notice given between 6 - 2 days before the camp will receive a 50% refund and any notice given any less than 48 hours will unfortunately no longer qualify for a refund.
However, if the child is unable to attend the camp due to injury or illness we would be happy to refund the full amount if suitable medical evidence. in the form of a GP or hospital letter, is provided setting out the medical reasons.
We may terminate your membership and discontinue the child's entitlement to attend the school in the event of serious or repeated breach of these membership rules.
We reserve the right to make changes to these rules.